Terms & Conditions
Arrival and Departures
Check-in is available from 3pm to 9pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask you to please vacate your room by 10am.
Cancellations by Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and then cancels. We do, however appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive without notification, may be responsible for a charge equivalent to the total reservation price.
We take all bookings with good faith, as we are unable to judge reasons for change, cancellation or no-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with The Cadnant Guest House for either accommodation or services (verbal or written) forms a legally binding contract.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.
Damage and Breakages
Please take care of our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We understand, accidents can happen, however, we reserve the right to charge your card for repair or making good if the damage is significant.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £30.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
The rate for each room is as published on our website at the time of your booking on that channel or, in the case of a telephone booking, as advised to you at the time of booking.
If your booking is not payable in full at the time of booking, we require debit or credit card details to be provided at the time of booking and we will charge such payment card for the cost of the first night of the booking if you fail to arrive. You will need to pay on arrival and you must do so by using card or cash.
We accept Debit and Mastercard.
Smoking is not permitted within any part of our guest house. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked.
The Candant Guest House reserves the right, at its discretion, to terminate, without notice, an individual stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others. In such circumstances any outstanding account must be settled, no refund will be made.
Please review our hot tub Health and Safety Policy here.